About Us


Veals Mail Order are completely dedicated to your total satisfaction. Veals have been trading since 1846 and selling sea fishing tackle by mail order since the 1970s. We carry huges stocks of most sea angling tackle and accessories and we aim to provide a fast and efficient mail order service.

Welcome to the Veals Mail Order terms and conditions. This legal notice applies to the contents under the website domain name of http://www.veals.co.uk
Please read the terms and conditions carefully. If you do not agree with the terms and conditions of the site, you may not use this website.
We reserve the right to review the terms and conditions from time to time and may amend at our discretion. We would advise that you therefore periodically review the terms and conditions set out for this website.

If you have any suggestions or comments please email us at sales@veals.co.uk

Making A Purchase


Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
If you are shopping from Overseas, place your order and your credit card company will convert the transaction to your own currency using the exchange rate applicable at the time.
We accept Visa Credit, Visa Debit, Visa Electron*, Mastercard, AMEX, Solo and Maestro (Switch) or Paypal.

We are committed to providing quality products at competitive prices from trusted suppliers. Our prices are regularly reviewed to ensure we provide our customers with good value at a competitive and fair price.

From time to time our prices may increase or decrease due to market forces outside of our control. There are many reasons that can affect prices from raw material cost, production schedules, exchange rates and transportation. These all lead to price increases or decreases.

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Shipping And Handling

FREE STANDARD POSTAGE is available on all orders over 75.00 going to a UK Mainland address


POSTAGE RATES

UK Mainland - Small slim items can be sent at a Large Letter rate of 1.75. Larger tackle orders up to 1kg are sent as 1st class small packet for 3.50. (over 1kg 1st class reverts to 'Next Working Day' for 6.95)
Large Items, clothing, boots, boxes, rods, rod rests, etc and orders over 1kg will be sent by 'Next Working Day' (* see notes 1, 2 and 3) delivery at 6.95 (U.K. Mainland only)

Urgent orders received before 2pm may be sent next working day (* see notes 1 and 2) at a cost of 6.95 (U.K. Mainland only)

DPD Saturday delivery is available on parcels of up to 1 metre going to a UK Mainland address (* see notes 4 and 5) - 12.00

IN ALL CASES WHERE ITEMS HAVE DIFFERING SHIPPING COSTS THE GREATER VALUE WILL BE APPLIED

Isle of Wight - up to 1kg 1st class 3.50. Large items up to 1m DPD 6.95. Long parcels over 1m FedEx - 15.00

Scottish Highlands - up to 1kg 1st class 3.50 Large items up to 1m DPD 2 day service 10.00. For longer items please contact us for a quote.

Scottish Islands - up to 1kg 1st class 3.50 Large items up to 1m DPD 2 day service 15.00. For longer items please contact us for a quote.

Isle of Man and Isles of Scilly - up to 1kg - 1st class 3.50. Large items up to 1m DPD 2 day service 20.00. For longer items please contact us for a quote

Channel Islands - up to 1kg - 1st class 3.50. Large items up to 1m Skynet 3/4 day service 20.00. For longer items please contact us for a quote

Northern Island - up to 1kg - 1st class 3.50. Large items up to 1m DPD 2 day service 10.00. For longer items please contact us for a quote
Republic of Ireland - Small items up to 2kg will be sent by registered and insured air-mail at cost. Larger items up to 1 metre will be sent with Skynet at 11.00. Longer items go with a courier at a cost of 19.50.
Europe - Small items will be sent by registered air mail at cost. Larger items up to 1 metre will be sent by Skynet. For longer items please contact us for a postage quote.
Rest of World - Small items up to 2kg will be sent by registered and insured air-mail at cost. Lager items can be sent by courier at cost.
Overseas customers - If your order exceeds the shopping cart's limits, please email us at sales@veals.co.uk

Note 1 - Next working Day deliveries despatched on a Friday will be delivered on Monday (exc bank holidays). Orders placed on Saturday or Sunday will be dispatched on Monday (exc bank holidays) for delivery on Tuesday
Note 2 - Next day deliveries are not available to N. Ireland, Isle of Man, Isles of Scilly and Scottish highlands and islands and delivery may take up to 7 working days (Channel Islands can take up to 8 days)
Note 3 - Couriers normally deliver between 8.00am and 6.00pm but we regret that we are unable to give a delivery time or guarantee either am or pm delivery
Note 4 - Saturday and Sunday deliveries are only available for items under 1 metre in length
Note 5 - Orders for Saturday or Sunday delivery MUST be placed before 2pm on Friday.

Delivery Schedule

DELIVERY SCHEDULE
1st class parcels should in theory be, and in many cases are, delivered the following working day. Alas at times it can take slightly longer and we regret that we cannot take any action with regards to delayed 1st class parcels until 14 working days after despatch.

International orders are generally sent by air and delivered in 7 to 10 days depending on destination

All delivery times are estimates only and Veals Mail Order cannot guarantee delivery times due to any inconsistency, bad weather or other unavoidable problem with the carriers or the Royal Mail.

All next day (see notes 2, 3 and 4) and large parcels will require a signature on delivery so please ensure that someone will be available at the delivery address to sign for the parcel.

Should we be unable to deliver your goods as agreed Veals Mail Order will contact you to arrange an alternative delvery time. Should no alternative arrangements be possible a full refund will be made.

NOTES
Note 1 - During periods of peak demand we may not be able to keep up with our normal despatch schedule so if your order is time critical please e-mail us at sales@veals.co.uk


Back Orders


If your item is not in stock, we will back order for you. You will either be emailed, or notified with the remainder of the order in the case of part orders, If you wish to cancel a part order please let us know by email sales@veals.co.uk or by phone on 01275 892000

Tax Charges

All orders include UK VAT at 20%.

The VAT will be removed from all orders being sent outside of the UK and EU (Including the Channel Islands) before your account is charged.

Non EU exports may be liable to import duties which have to be paid on receipt and over which we have no control.

Credit Card Security

Our shopping cart is totaly secure and is held on a secure server. Credit/Debit Card Payments are taken through our secure payment service provider, SellerDeck Payments. This system is in-line with the latest best practise and your card details are not submited to, or held by, Veals Mail Order.

Guarantee

Our aim is to try and guarantee your satisfaction and to this end we endeavour to check that all items are correct before despatch. In the unlikely event that there is something wrong with the order we will try and rectify the problem as quickly as possible. If an item is found to be defective upon receipt we will replace it at our expense as soon as we receive the faulty item back. To arrange this just call us on 01275 892000 within 7 working days of receipt and speak to any of our sales staff. If preferred you can email us at sales@veals.co.uk or fax us on 01275 892777.

Warranty & Guarantee - Most of our products come with a full manufacturer's warranty against manufacturing defect, normally for 12 months from the date of purchase. Please note this warranty only covers faults caused by manufacturing defect and will not cover any faults which are a result of neglect, misuse, modification or general wear and tear. If a product becomes faulty during use please contact us and we will advise you how to make a warranty claim. (This does not affect your statutory rights).

Warranty & Guarantee exceptions

(*1) - ROD RINGS - Please note rod rings are fragile and susceptible to damage should a rod be dropped or misused. Most manufacturers will NOT replace a rod which has been used just because it has a damaged ring so please make sure to check all rod rings before first use of the fishing rod and report any problems to us within 7 working days of receiving the rod and before the rod has been used.

(*2) - MAINTAINANCE - Salt water is a very corrosive environment and you have a duty of care to ensure that the item purchased is cleaned and maintained correctly after use. Failure caused by lack of maintenance will be deemed as negligence and will not be covered by the manufacturer's warranty.

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Complaints

If for any reason you are not totally happy with our goods or services and have a complaint, please email us at sales@veals.co.uk. All complaints will be acknowledged personally, within 5 working days. We will endeavour to reach a solution with you within 7 working days. All complaints will be logged so that we can monitor them for internal usage only.

If you are not totally satisfied with your purchase for any reason then you may return it to us for an exchange or refund. You have 14 days from receiving the product, within which time you may return it. Please notify us before returning the item and also make sure to include your name, address and instructions with the returned item.

The cost of the goods and the standard delivery charge, if any, will be refunded, so long as the goods are unused and in saleable condition. It is the buyers responsibility to ensure the goods are of resalable condition before being returned. We retain the right to deduct upto 20% of the value of the goods if the goods returned are deemed unfit for resale.

Your postage charges for the return of the goods will not be refunded and the goods are your responsibility until received by us. For returning expensive items we recommend that you use registered post.

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Reaching Us


If you need to reach us for any reason, including complaints, please email us at sales@veals.co.uk
Alternatively, you can call on +44 (0) 1275 892000 or fax us on +44 (0) 1275 892777
or write to us at 306 Central Park, Hengrove, Bristol, BS14 9BZ, UK.

Please note we are a specialised mail order company and regret that we do not have a showroom for you to visit. If you wish to call personally and collect an item please phone first to make an appointment.

Privacy Policy

Our Commitment to you

We value your privacy and the security of your data is extremely important to us whether you shop with us online or call us to purchase products. This policy sets out where and how we collect your personal information and how it will be used, as well as your rights over any personal information we hold about you.

If you shop online, your use of this website is governed by our terms and conditions. Please ensure you have read and understood them in addition to this policy.Our promise to you

We respect, and are committed to protecting your privacy and will always process your personal information in accordance with the Data Protection Act and any other relevant legislation. We will not sell any information that identifies you to any third party without your consent and any information you give to Veals mail order will be held with the utmost care and security.

Information we collect from you and how we use the information

Information that you provide to us such as your name, address, telephone number, email address and payment card details.
Information about the products and services you purchase from us.
Information such as your computer's IP address and anonymous information collected from cookies when you are browsing our website.
Information from other sources like credit reference agencies, the DVLA, social media providers, marketing and research companies, as well as information that is publicly available.
This information is crucial in fulfilling our commitment to you to process your order or service requirement.
Help us ensure the orders placed are not fraudulent, protecting all parties.
Review sales and trends to improve our product range and service to you.
To support swift resolution of any enquiries from the customer.

Who might we share your information with?

Reputable partners, suppliers or agencies so they can process your personal information on our behalfbut only where they meet our strict standards on the processing of data and security!
New Veals Mail Order companies that we may develop in the future, either on our own or with others companies.
If we change our name, ownership or sold to another organisation, we may transfer any personal information we hold about you to the other party to enable them to continue to provide services to you.
Informing you about products or services.
The information we communicate to you may be sent by email, SMS, social media or other electronic means, post or via telephone provided you have consented to us doing so. If you wish to amend your marketing preferences you can do so by clicking on my account and following the directions to amend your status or by calling us on 01275 892000.
Personal Data

Your personal data is protected in the UK by the Data Protection Act. This ensures the data we hold about you should be processed lawfully and fairly. The information should, where required, be kept up to date and not retained for longer than is required for the purpose of day to day business. The information will be kept securely to prevent unauthorised access by unauthorised people. You have the right to see what is held about you. Should you wish to see any of the information held about you, please contact us by writing to us at Veals Mail Order, 306 Central Avenue, Petherton Rd, Hengrove Park, Bristol BS14 9BZ.

SECURITY

We treat all the information we hold securely and with the utmost care.
Your payment details are stored on our payment service providers secure site in an encrypted format.
Please be aware that we will only ever contact customers requesting confirmation of account details if your card is declined at the point of payment, or in certain circumstances when a refund to your card is required.
We will never ask you for your password.
We advise you never to enter your account number or password into an email or after following a link from an email.

Policy changes

This policy was updated in September 2016. Any future changes will be communicated via the website and immediately to ensure you are upto date with any changes.

Returns Policy

If you are not totally satisfied with your purchase for any reason then you may return it to us for an exchange or refund. You have 14 days from receiving the product, within which time you may return it. Please notify us before returning the item and also make sure to include your name, address and instructions with the returned item. The cost of the goods and the original delivery charge, if any, will be refunded, so long as the goods are unused and in saleable condition.
Your postage charges for the return of the goods, will not be refunded and the goods are your responsibility until received by us. For returning expensive items we recommend that you use registered post.
For the return of faulty items please see the Guarantee section of our Terms and Conditions
SEE NOTES BELOW (*1) (*2)

(*1) - DVD We do NOT offer refunds or exchanges on DVDs. If a DVD is faulty we will however exchange it for a replacement DVD of the same title.
(*2) - SPECIAL ORDERS If the item you wish to return is not a normal stock item and was specifically ordered for yourself then there will be a 20% restocking fee deducted from the amount refunded.

Accepted Cards