What If There Is An Issue With The Products?

If you are not totally satisfied with your purchase for any reason then you may return it to us for an exchange or refund. You have 14 days from receiving the product, within which time you may return it. Please notify us before returning the item and also make sure to include your name, address and instructions with the returned item.
Returns should be addressed to-
Returns
Veals Mail Order Ltd
306 Central Park
Hengrove
BRISTOL
BS14 9BZ

The cost of the goods and the original delivery charge, if any, will be refunded, so long as the goods are unused and in saleable condition.

Your postage charges for the return of the goods will not be refunded and the goods are your responsibility until received by us. For returning expensive items we recommend that you use registered post.

SEE NOTES BELOW (*3) (*4)

Our aim is to try and guarantee your satisfaction and to this end we endeavour to check that all items are correct before despatch. In the unlikely event that there is something wrong with the order we will try and rectify the problem as quickly as possible. If an item is found to be defective upon receipt we will replace it at our expense as soon as we receive the faulty item back. To arrange this just call us on 01275 892000 within 7 working days of receipt and speak to any of our sales staff. If preferred you can email us at sales@veals.co.uk or fax us on 01275 892777.
Guarantee - Most of our products come with a full manufacturer's warranty against manufacturing defect, normally for 12 months from the date of purchase. Please note this warranty only covers faults caused by manufacturing defect and may not cover any faults which are a result of neglect, miss-use, modification or general wear and tear. SEE NOTES BELOW (*1) (*2) If a product becomes faulty during use please contact us and we will advice you how to make a warranty claim. (This does not affect your statutory rights).
Complaints If for any reason you are not totally happy with our goods or services and have a complaint, please email us at sales@veals.co.uk. All complaints will be acknowledged personally, within 5 working days. We will endevour to reach a solution with you within 7 working days. All complaints will be logged so that we can monitor them for internal usage only.

(*1) - ROD RINGS - Please note rod rings are fragile and susceptible to damage should a rod be dropped or missused. Most manufacturers will NOT replace a rod which has been used just because it has a damaged ring so please make sure to check all rod rings before first using the rod and report any problems to us within 7 working days of receiving the rod and before the rod has been used.
(*2) - MAINTENANCE - Salt water is a very corrosive environment and you have a duty of care to ensure that the item purchased is cleaned and maintained correctly. Failure caused by lack of maintenance is unlikely to be covered by the manufacturer's warranty.
(*3) - DVD We do NOT offer refunds or exchanges on DVDs. If a DVD is faulty we will however exchange it for a replacement DVD of the same title.
(*4) - SPECIAL ORDERS If the item you wish to return is not a normal stock item and was specifically ordered for yourself then there will be a 10% restocking fee deducted from the amount refunded.
Accepted Cards