VMO Covid 19 Statement
Coronavirus (Covid-19) Update - 14-05-2020
Revised call centre opening times -
Mon - Fri - 9am to 2pm
Sat - Sun - CLOSED
Our website is currently operating as normal and we will be despatching orders placed on-line as speedily as we can. We are working with limited staff so that we can observe safe social distancing but this has slowed our order processing speed and we are currently running one to two days behind on despatch.
The Royal Mail and the carriers are continuing to collect BUT their times are tending to be far earlier than normal so we cannot currently guarantee that orders placed before 2pm will be despatched that day. We are also no longer able to offer a guaranteed next day or Saturday services so these options have temporally been suspended.
The Royal mail are experiencing unprecedented numbers of parcels and this coupled with lower staff numbers means that deliveries are taking longer than normal to arrive. Air-Mail services are severely delayed with deliveries currently taking weeks rather than days.
We will continue to try and provide you with as good a service as we can and we will notify any changes via social media and our newsletter.
We thank you all for your custom.
Wishing you all the best
Harry & Team VMO