Welcome to the Veals Mail Order terms and conditions. This legal notice applies to the contents under the website domain name of http://www.veals.co.uk
Please read the terms and conditions carefully. If you do not agree with the terms and conditions of the site, you may not use this website.
We reserve the right to review the terms and conditions from time to time and may amend at our discretion. We would advise that you therefore periodically review the terms and conditions set out for this website.
If you have any suggestions or comments please email us at firstname.lastname@example.org
We are committed to providing quality products at competitive prices from trusted suppliers. Our prices are regularly reviewed to ensure we provide our customers with good value at a competitive and fair price.
From time to time our prices may increase or decrease due to market forces outside of our control. There are many reasons that can affect prices from raw material cost, production schedules, exchange rates and transportation. These all lead to price increases or decreases.
At Veals Mail Order we endeavour to process and despatch your orders as quickly as possible and orders placed before 2pm are normally despatched the same day. Next Working Day orders should be with you the working day after ordering (please note Next Working Day orders placed after 2pm on Thursday will be delivered on the following Monday and orders placed after 2pm on Friday and over the weekend will be delivered on the following Tuesday). 1st Class post is also normally delivered the next working day but 1st class is NOT a guaranteed next day service so may take slightly longer.
During periods of peak demand we may not be able to keep up with our normal despatch schedule so if your order is time critical please e-mail us at email@example.com to let us know that your order is urgent
1st class parcels should in theory be, and in many cases are, delivered the following working day. Alas at times it can take slightly longer and we regret that we cannot take any action with regards to delayed 1st class parcels until 14 working days after despatch.
International orders are generally sent by air and delivered in 7 to 10 days depending on destination
All delivery times are estimates only and Veals Mail Order cannot guarantee delivery times due to any inconsistency, bad weather or other unavoidable problem with the carriers or the Royal Mail.
If you feel that your order is overdue please e-mail firstname.lastname@example.org and we will investigate for you.
All next Working Day and large parcels will require a signature on delivery so please ensure that someone will be available at the delivery address to sign for the parcel.
Should we be unable to deliver your goods as agreed Veals Mail Order will contact you to arrange an alternative delvery time. Should no alternative arrangements be possible a full refund will be made.
The VAT will be removed from all orders being sent outside of the UK and EU (Including the Channel Islands) before your account is charged.
Non EU exports may be liable to import duties which have to be paid on receipt and over which we have no control.
Warranty & Guarantee - Most of our products come with a full manufacturer's warranty against manufacturing defect, normally for 12 months from the date of purchase. Please note this warranty only covers faults caused by manufacturing defect and will not cover any faults which are a result of neglect, misuse, modification or general wear and tear. If a product becomes faulty during use please contact us and we will advise you how to make a warranty claim. (This does not affect your statutory rights).
Warranty & Guarantee exceptions
(*1) - ROD RINGS - Please note rod rings are fragile and susceptible to damage should a rod be dropped or misused. Most manufacturers will NOT replace a rod which has been used just because it has a damaged ring so please make sure to check all rod rings before first use of the fishing rod and report any problems to us within 7 working days of receiving the rod and before the rod has been used.
(*2) - MAINTAINANCE - Salt water is a very corrosive environment and you have a duty of care to ensure that the item purchased is cleaned and maintained correctly after use. Failure caused by lack of maintenance will be deemed as negligence and will not be covered by the manufacturer's warranty.
. If you are not totally satisfied with your purchase for any reason then you may return it to us for an exchange or refund. You have 14 days from receiving the product, within which time you may return it. Please notify us before returning the item and also make sure to include your name, address and instructions with the returned item.
The cost of the goods and the standard delivery charge, if any, will be refunded, so long as the goods are unused and in saleable condition. It is the buyers responsibility to ensure the goods are of resalable condition before being returned. We retain the right to deduct upto 20% of the value of the goods if the goods returned are deemed unfit for resale.
Your postage charges for the return of the goods will not be refunded and the goods are your responsibility until received by us. For returning expensive items we recommend that you use registered post.
If for any reason you are not totally happy with our goods or services and have a complaint, please email us at email@example.com. All complaints will be acknowledged personally, within 5 working days. We will endeavour to reach a solution with you within 7 working days. All complaints will be logged so that we can monitor them for internal usage only.
Please note we are a specialised mail order company and regret that we do not have a showroom for you to visit. If you wish to call personally and collect an item please phone first to make an appointment.
We value your privacy and the security of your data is extremely important to us whether you shop with us online or call us to purchase products. This policy sets out where and how we collect your personal information and how it will be used, as well as your rights over any personal information we hold about you.
If you shop online, your use of this website is governed by our terms and conditions. Please ensure you have read and understood them in addition to this policy.Our promise to you
We respect, and are committed to protecting your privacy and will always process your personal information in accordance with the Data Protection Act and any other relevant legislation. We will not sell any information that identifies you to any third party without your consent and any information you give to Veals mail order will be held with the utmost care and security.
Information we collect from you and how we use this information
Information that you provide to us such as your name, address, telephone number, email address and payment card details.
Information about the products and services you purchase from us.
Information such as your computer's IP address and anonymous information collected from cookies when you are browsing our website.
Information from other sources like credit reference agencies, the DVLA, social media providers, marketing and research companies, as well as information that is publicly available.
This information is crucial in fulfilling our commitment to you to process your order or service requirement.
Help us ensure the orders placed are not fraudulent, protecting all parties.
Review sales and trends to improve our product range and service to you.
To support swift resolution of any enquiries from the customer.
Who might we share your information with?
Reputable partners, suppliers or agencies so they can process your personal information on our behalf…but only where they meet our strict standards on the processing of data and security!
New Veals Mail Order companies that we may develop in the future, either on our own or with others companies.
If we change our name, ownership or sold to another organisation, we may transfer any personal information we hold about you to the other party to enable them to continue to provide services to you.
Informing you about products or services.
The information we communicate to you may be sent by email, SMS, social media or other electronic means, post or via telephone provided you have consented to us doing so. If you wish to amend your marketing preferences you can do so by clicking on my account and following the directions to amend your status or by calling us on 01275 892000.
Your personal data is protected in the UK by the Data Protection Act. This ensures the data we hold about you should be processed lawfully and fairly. The information should, where required, be kept up to date and not retained for longer than is required for the purpose of day to day business. The information will be kept securely to prevent unauthorised access by unauthorised people. You have the right to see what is held about you. Should you wish to see any of the information held about you, please contact us by writing to us at Veals Mail Order, 306 Central Avenue, Petherton Rd, Hengrove Park, Bristol BS14 9BZ.
We treat all the information we hold securely and with the utmost care.
Your payment details are stored on our payment service providers secure site in an encrypted format.
Please be aware that we will only ever contact customers requesting confirmation of account details if your card is declined at the point of payment, or in certain circumstances when a refund to your card is required.
We will never ask you for your password.
We advise you never to enter your account number or password into an email or after following a link from an email.
This policy was updated in September 2016. Any future changes will be communicated via the website and immediately to ensure you are upto date with any changes.
(*1) - DVD We do NOT offer refunds or exchanges on DVDs. If a DVD is faulty we will however exchange it for a replacement DVD of the same title.
(*2) - SPECIAL ORDERS If the item you wish to return is not a normal stock item and was specifically ordered for yourself then there will be a 20% restocking fee deducted from the amount refunded.