Thank you for shopping with Veals Mail Order. We strive to provide high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we are here to help.

To process your return efficiently, please follow these steps:

Verify Eligibility:
Package Your Item(s):
    • Please securely pack the item(s) in their original packaging, if possible.
Include Necessary Information:
    • Enclose a copy of the original invoice or packing slip.
    • Clearly state the reason for the return.
Ship Your Return:
    • Send the package to the following address: Veals Mail Order Ltd, Unit 306 Central Park, Hengrove, Bristol, BS14 9BZ.
    • Royal Mail Tracked 48 Return labels are available from the link above.
Tracking Information:
    • Keep the tracking information for your records. This will help us ensure that your return is processed in a timely manner.
Confirmation of Receipt:
    • Once we receive your return, our team will inspect the item(s) to verify eligibility for a refund or exchange.
Processing Time:
    • Please allow 2-3 business days for us to process your return once it has been received.
Notification of Resolution:
    • You will be notified via email once your return has been processed. This email will confirm whether a refund or exchange has been approved.

If you have any further questions or need assistance, please don't hesitate to contact our customer service team at or 01275 892 000. Our team is available to assist you from:

    • Monday to Friday – 9am till 5pm
    • Saturday – 9am till 2pm
    • Sunday – CLOSED

Thank you once again for choosing Veals Mail Order. We appreciate your business and look forward to resolving this matter to your satisfaction.